Terms of Service

Welcome to Orioné Jewel By accessing or shopping from our website, you agree to follow the terms and conditions mentioned below. These Terms of Service ensure a smooth shopping experience for our valued customers while protecting both you and us. Please read them carefully before making any purchase.

 

 

1. General Information

· This website is owned and operated by Orioné Jewel .

· Throughout the site, “we”, “our” and “us” refer to Orioné Jewels.

· By visiting our site or purchasing from us, you accept these terms. If you disagree, please do not use our website.

 

 

2. Online Store Terms

· You must be 18 years or older, or have guardian consent, to shop with us.

· Our products must not be used for illegal, harmful, or unauthorised purposes.

· Any misuse, fraud, or violation of rules may result in termination of your access to our services.

 

 

3. Products & Pricing

· We strive to display accurate images and descriptions of our fashion items. However, slight variations in colour/design may occur due to photography or screen settings.

· Prices may change anytime without notice.

· All items are subject to availability. If a product goes out of stock after order placement, we will inform you promptly.

 

 

4. Orders & Payments

· We reserve the right to accept, reject, or cancel any order at our discretion (for example, suspicious or duplicate orders).

· Customers must provide accurate billing, shipping, and contact details. Incorrect details may cause delays or cancellation.

· Payment options include Bank Transfer, Easypaisa, Jazz Cash (as mentioned during checkout).

 

 

5. Shipping & Delivery

· Orders are delivered across Pakistan within the mentioned timelines.

· Delivery time may vary based on location, courier service, or unexpected delays.

· Shipping charges (if any) will be mentioned at checkout.

 

 

6. Returns, Refunds & Exchanges

· Returns and refunds are only applicable if you receive a damaged, defective, or wrong product.

· Customers must share a parcel opening video (without cuts/pauses) on the same day of delivery to claim a return.

· Sale items, discounted products, and gift cards are non-refundable.

· For exchanges, return the product (if eligible) and place a new order once approved.

· Please review our full Refund & Return Policy for detailed instructions.